We are operating in a timeframe where things may be unexpectedly delayed. We send all store emails from email@example.com or firstname.lastname@example.org. Please keep an eye on your inbox and check your junk/promotions folder just in case emails are directed to these folders.
- We send orders to our processing team immediately. Orders cannot be changed after submission.
- Please confirm mailing address is correct before order completion. Orders with incorrect mailing addresses will be cancelled.
- Ruttees Apparel items are custom made. Most items leave our production facility in 1-2 weeks. Once shipped, arrival time will vary based on destination (USA: 3-5 days or International: 2-3 weeks).
- We are not responsible for packages that are stolen, lost or mishandled by postal carriers. Once your order has left our facility, you will receive a tracking number by email. At that point, we recommend tracking via the postal carrier's website.
- Shipping fees are nonrefundable and deducted from any credits issued.
- If the postal carrier confirms an item is "delivered," we do not issue store credit or replacements for items.